FAQ

Not sure on your item and need to return it?

We hope that you are happy with your purchase from us but understand if you need to return your items. We can offer a refund on items returned in an unworn condition with the tags intact within 90 days of delivery. Proof of purchase must be provided for us to process a refund. Any items received in a non-sellable condition will not be accepted.

Please ensure that you return the goods to us folded and in their original packaging.

If you have received an item from Finisterre as a gift, you may return it for an exchange or credit note only. Please state this clearly on a note when returning.

 

How do I exchange my item?

If you wish to exchange something in your order please re-order the new item, and return the original to us for a refund.
Or you can simply include a note requesting the new item in with your return, and our team will exchange this for you if stock allows.

 

How long will it take for me to get my refund/exchange?

Due to Royal Mail strike action your return might take longer than expected to arrive back with us. Our team will be working hard to process your return as fast as we can once it is back with us.

We are really sorry for any inconvenience caused by the delay.

 

How do I wash and care for my wool products?

Caring for your wool properly is key to ensure its lengthy life span. We advise to wash all wool products on a 30-degree, gentle spin/wool cycle. The garment should then be laid flat to dry and can be re-shaped when damp if needed. If ever in doubt, all washing instructions are on the label inside your item.

 

How do I look after my Merino items?

Merino is an essential for any active Finisterre supporter but it must be treated with care. We recommend that you wash your Merino on a gentle 30°C wool cycle with a spin of no more than 600rpm. Reshape the item whilst damp and dry flat. Spinning your Merino too high can result in the garment shrinking beyond repair so look after your Merino and it will look after you!

 

Go Top